Infosys BPM Senior Operations Manager Job in Bangalore 2026: Full Details, Eligibility, and How to Apply

Infosys BPM Limited, the business process management arm of Infosys, has opened applications for a Senior Operations Manager position based in Bangalore, and if you have a decade or more of experience leading large sales operations teams, this could be one of the more interesting leadership openings on the market right now. This role sits firmly in the BPO Service Line and is built for someone who has already proven they can run large, multi-location teams and translate operational execution into measurable business outcomes.

In this article, we’ll walk through everything publicly listed for this opening — the job ID, experience band, responsibilities, technical requirements, preferred skills, and educational qualifications — along with practical guidance on how to position your application, common mistakes candidates make when applying for senior operations roles, and answers to the questions most people have about this listing. Whether you’re a working professional evaluating a lateral move or an HR consultant researching the role for a client, this guide gives you a clear, no-fluff picture of what Infosys BPM is looking for.

Job Overview at a Glance

Detail	Information
Company	Infosys BPM Limited
Job Title	Senior Operations Manager
Job ID / Reference Code	PROGEN-EXTERNAL-251985
Work Experience Required	10–12 years
Location	Bangalore, India
Service Line	BPO Service Line
Educational Requirement	BBA, MBA
Team Size Managed	75–100 associates (through Assistant Managers)
Core Function	Enterprise Sales Operations Leadership

This table sums up the essential facts, but the real substance of the role — and what will determine whether you’re a fit — lies in the responsibilities and preferred skills, which we’ll unpack below.

About Infosys BPM Limited

Infosys BPM is the business process management subsidiary of Infosys Limited, one of India’s largest IT services and consulting companies. Infosys BPM handles outsourced business functions for global clients across industries — including sales operations, finance and accounting, procurement, and customer experience management. Roles at this level within Infosys BPM typically involve managing large-scale client accounts where operational efficiency, SLA governance, and client relationship management directly influence business outcomes for the parent organization and its clients.

A Senior Operations Manager role within a BPO Service Line like this one is not an entry-level operations job — it’s a leadership position responsible for the health of an entire account or set of accounts, often spanning multiple work locations and reporting layers.

Role Summary: What Does a Senior Operations Manager Do?

At its core, this position is about owning large-scale Sales Operations end-to-end. That means the person hired isn’t just managing a single team — they’re expected to lead multiple teams spread across various locations, ensure those teams are hitting account objectives, and represent the operations function in front of client leadership.

Think of the Senior Operations Manager as the person standing between the client’s expectations and the ground-level execution team. They need to be equally comfortable reading a KPI dashboard, sitting in an executive governance call, and coaching an Assistant Manager who’s struggling to hit SLA targets.

Detailed Responsibilities

Based on the official listing, the responsibilities for this role break down into a few clear themes:

Team and People Leadership

• Manage multiple teams spread across various locations delivering account objectives
• Lead teams of 75–100 associates through a layer of Assistant Managers
• Govern training strategy, knowledge management, and documentation standards
• Build a culture of continuous improvement and innovation across the account

Strategy and Planning

• Define and execute the enterprise sales operations strategy for the account
• Drive workforce planning, capacity optimization, and scalability as volumes grow or shift
• Support due diligence and solutioning for large, complex deals

Governance and Performance

• Govern SLAs, KPIs, CSAT, and broader service excellence metrics
• Ensure contractual compliance, audit readiness, and proactive risk mitigation
• Deliver executive dashboards and business intelligence (BI) insights to leadership

Transformation and Innovation

• Lead sales transformation and automation programs within the account
• Identify revenue- and margin-improvement opportunities and drive them to execution
• Own program management for strategic initiatives tied to the account

Stakeholder and Client Management

• Represent operations in executive client governance forums
• Partner cross-functionally with Sales, Finance, Marketing, IT, and Legal teams

This is, in short, a role that blends operational rigor with strategic thinking and client-facing communication — which is exactly why the experience bar is set at 10–12 years.

Eligibility Criteria and Educational Requirements

Infosys BPM has listed the educational requirement for this role as:

• BBA (Bachelor of Business Administration), or
• MBA (Master of Business Administration)

There’s no mention of a specific specialization (such as Operations, Sales, or General Management) in the listing, which suggests some flexibility here — but candidates with a specialization aligned to operations, sales, or business strategy are likely to be viewed favorably given the nature of the role.

Along with the degree requirement, the listing specifies 10 to 12 years of work experience, with the clear expectation that a meaningful portion of that experience involves managing large teams (the listing specifically references leading 75–100 associates through Assistant Managers).

Technical and Professional Requirements

The “Technical and Professional Requirements” section of the listing mirrors the responsibilities almost exactly, which tells you something important: Infosys BPM isn’t looking for a specific software certification or technical tool skill for this role. Instead, “technical requirement” here really means demonstrated, hands-on capability in:

• Multi-location, multi-team operations management
• Sales operations strategy design and execution
• SLA, KPI, and CSAT governance
• Sales transformation and automation program leadership
• Executive-level stakeholder management and governance reporting
• Contractual compliance and audit management
• BI-driven executive dashboarding

If you’re applying, your resume and interview answers should map directly onto these points with real numbers and examples — not general statements about “leadership experience.”

Preferred Skills

The listing also calls out a set of preferred skills that sit slightly outside the core sales operations scope. These are:

Preferred Skill Area	What It Likely Covers
Supply Chain Planning (Vendor Management)	Experience coordinating with vendors, managing vendor SLAs, or supply-side planning
Inventory Planning	Familiarity with inventory/resource planning concepts, potentially relevant to workforce or asset planning
Inside Sales	Direct experience in or exposure to inside sales operations
MDM (Master Data Management)	Experience with data governance, data quality, or master data systems

It’s worth noting these are listed as preferred, not mandatory — so candidates without direct experience in all four areas shouldn’t be discouraged from applying if they meet the core experience and responsibility requirements.

Experience Level Expected

Infosys BPM has set the experience requirement at 10–12 years. This isn’t a wide range, and it’s a strong signal about seniority: this is not a role for someone early in their operations career, nor is it pitched at a Director or VP level with 15+ years. It’s squarely aimed at experienced mid-to-senior operations professionals who have already run large teams and are ready for (or already operating at) a senior manager scope.

If your experience is meaningfully below this band, it may be worth applying to an Operations Manager or Assistant Manager-level role instead and building toward this level. If your experience significantly exceeds this band, it’s still worth applying — many organizations remain flexible when a candidate’s skill match is otherwise strong.

Work Location

The role is based in Bangalore, India. The listing does not specify whether the role is remote, hybrid, or fully in-office, so candidates should confirm work-mode expectations directly with the recruiter during the initial screening call.

Salary and Compensation

The official listing does not disclose a specific salary range or CTC band for this position. This is common practice for senior leadership roles, where compensation is typically discussed individually based on the candidate’s current CTC, relevant experience, and negotiation during the interview process.

If salary transparency is important to you, it’s reasonable to ask the recruiter directly about the expected compensation band early in the process, ideally during the first screening call, so you can evaluate fit before investing time in multiple interview rounds.

Selection Process: What to Expect

The official listing does not publish a detailed, step-by-step selection process. However, for a senior leadership role of this scope at a large organization like Infosys BPM, candidates should generally be prepared for a process that may include:

• An initial resume screening against the experience and educational criteria
• A recruiter or HR screening call to confirm experience, current compensation, and expectations
• One or more rounds with hiring managers or operations leadership, focused on scenario-based and behavioral questions
• Possible additional rounds involving cross-functional stakeholders, given the emphasis on partnering with Sales, Finance, Marketing, IT, and Legal

Because this isn’t officially confirmed by Infosys BPM in the listing, candidates should treat this as general guidance based on how senior operations hiring typically works, and confirm actual steps with the recruiter once contacted.

How to Apply

To apply for this role, candidates should submit their application through Infosys BPM’s official careers portal, referencing Job ID PROGEN-EXTERNAL-251985. When applying, it’s a good idea to have the following ready:

• An updated resume that reflects team size managed, account scope, and measurable outcomes (SLA improvement, cost savings, revenue impact, etc.)
• A clear summary of your current CTC and expected CTC
• Details of your current notice period
• Clarity on your current work location and willingness to work from or relocate to Bangalore
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Common Mistakes to Avoid

1. Listing responsibilities instead of outcomes. Simply copying your job description into your resume doesn’t show impact. Quantify what changed because of your leadership — SLA improvement percentages, attrition reduction, cost savings, CSAT gains.
2. Underselling team size and scope. If you’ve managed teams close to the 75–100 associate range through a layer of managers, make that explicit — it directly maps to what this role requires.
3. Ignoring the “preferred skills” section. Even if you don’t have deep expertise in vendor management, inventory planning, inside sales, or MDM, mention any adjacent exposure rather than leaving it out entirely.
4. Applying without a clear compensation expectation. Senior roles move faster when candidates come prepared with a realistic expected CTC range instead of an open-ended answer.
5. Not preparing for governance and stakeholder questions. Interviewers at this level often probe how you’ve handled executive client forums, escalations, and cross-functional friction — generic “teamwork” answers won’t hold up.
6. Overlooking the educational requirement. Make sure your BBA or MBA (or equivalent recognized qualification) is clearly stated on your resume and application.

Expert Tips to Strengthen Your Application

• Lead with metrics, not titles. A recruiter screening senior operations candidates will respond faster to “reduced SLA breaches by 22% across a 90-member team” than to a repeated job title.
• Map your experience to each responsibility bucket. Structure your resume summary around the same four themes Infosys BPM lists — people leadership, strategy, governance, and transformation — so a recruiter can pattern-match quickly.
• Prepare a short “governance story.” Since executive client governance forums are explicitly mentioned, have one strong example ready of a time you presented performance data or resolved a client escalation at a senior level.
• Be transparent about notice period and CTC early. For senior roles, ambiguity here often slows down or stalls the process.
• Research Infosys BPM’s client industries. Understanding the kinds of accounts Infosys BPM typically supports (BFSI, retail, technology, and other enterprise clients) will help you speak more specifically in interviews about how your experience transfers.

Frequently Asked Questions

1. What is the Job ID for this Infosys BPM position? The reference code listed for this role is PROGEN-EXTERNAL-251985.

2. How many years of experience are required for this role? Infosys BPM has listed 10 to 12 years of relevant work experience as the requirement.

3. What educational qualification is required? A BBA or MBA is listed as the educational requirement for this position.

4. Where is this job located? The position is based in Bangalore, India.

5. How large is the team this role would manage? The listing specifies leadership of teams of 75–100 associates, managed through a layer of Assistant Managers.

6. Is this a client-facing role? Yes. The role explicitly includes representing operations in executive client governance forums and partnering with functions like Sales, Finance, Marketing, IT, and Legal.

7. What is the salary for this position? Infosys BPM has not published a salary range for this role in the official listing. Compensation is typically discussed individually during the interview process.

8. What skills are preferred but not mandatory for this role? Preferred skills mentioned include Supply Chain Planning (Vendor Management), Inventory Planning, Inside Sales, and MDM (Master Data Management).

9. Does this role require a specific technical certification? No specific technical certification is listed. The technical and professional requirements focus on operational leadership capabilities rather than tool-specific certifications.

10. How do I apply for this Infosys BPM Senior Operations Manager role? Candidates can apply through Infosys BPM’s official careers portal by referencing Job ID PROGEN-EXTERNAL-251985.